Application Support

ALT is an independent supplier of Petrotechnical Application Support services. Our talent pool has chosen from a highly experienced application support specialist team who provides advisory/guideline, one on one training and workflow mentoring in oil and gas companies.

We can offer technical support in various Geoscience and Petroleum Engineering applications for example Landmark suite, Geoquest suite, Paradigm and other 3rd party applications which may be used in your company.

We are fiercely independent but we have built strong relationships with the key applications, systems vendors and professional bodies within the oil and gas industry. It ensures that our Consultants stay at the forefront of technology and industry standards as well. It also allows us to recommend the best solution that ideally suited to our client’s requirements.

Our services include (but are not limited to):

  • Problem troubleshooting, to investigate, collect, analyze and document all technician problem, liaise with vendors and own the problem until it is resolved.
  • Provide assistance and advises in implementing best practices and ensures the use of leading edge technology.
  • Application configuration and testing.
  • Provide assistance and advice for new software deployed as per client’s requirement.
  • Geotechnician and technical assistance support.


app-support02In recent years many oil companies have difficulty in providing stable, expert support entirely in-house. By contracting out these services to the application vendors, it could be prohibitively expensive for a long-term and also fail to deliver the expected improvement in user’s productivity. Application support can be a significant problem with real costs to your business.

For that reason PT ALT offers long-term support model as an efficient business that has effective cost and delivered by expert. We provide complete flexibility to change the support model that fits both of your business requirement and budget.